Exchange Policy

This Exchange Policy applies to Chembys Jewellery purchases made through www.chembys.co.in.

• Exchange requests must be raised within 2 days from the date of delivery.

• Exchanges are accepted only in the following cases:

  • The product received is damaged, or

  • An incorrect item (different from what was ordered) was delivered.

• If a product is found to be damaged or defective, we will provide a replacement of the same model only.
   Exchange for a **different design or model is not permitted.

• To be eligible for an exchange, the product must be returned:

  • In unused and original condition

  • With all original tags intact

  • In the original packaging

  • Along with the invoice, courier receipt, and any related documents

• For all exchange-related queries, please contact us on WhatsApp: +91 94472 64499.

  Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.

• Once 12 hours have passed and the order has been processed or shipped, cancellation requests will not be accepted.

• However, if the product qualifies under our Exchange Policy, customers may request an exchange accordingly.

  Important Note

Customers are requested to carefully review product details before placing an order.
Following the above guidelines will help ensure a smooth and hassle-free experience with exchanges, returns, and cancellations.

For any assistance or clarification, feel free to reach out to our Chembys Customer Support Team on WhatsApp.